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Monday, July 14, 2008 ♥

aargh! ytd was terrible. was given negative feedback by a customer 4 no reason at all. damn shuay!
story goes lk this.... i started work at 12 ytd, at first nobody, at abt 1, first customer come in n folo that, the crowd stream in continuously, i dun noe wat happened oso. is lk 1 sec, only 1 person, next sec is lk full hse. summore, me n my manager r the only service staff on the floor, leaving 1 barista inside to cope with the nvr ending drinks. i m alr so busy trying to keep up with the requests of the customers, with me taking charge of big grps lk 7 n 9 pax, n sometimes being a food runner oso. juz then, this regular that i saw enter, it was lucky that she gt a seat immed, since it is juz only the 2 of them. after that i dun noe wat happened, but she call me to her n ask y her water nt there yet, so i immed went to serve her, which after that she juz told me bluntly, btw, ur service 2dae is very bad. i mean seriously, i was shocked, i dun noe wat made her say that n i was innocent. after that, i heard her shouting at 1 of my colleagues when asking the bill. i leant the whole story later.
it seems apparently that this customer was seated n had alr decided on her drinks. she was waiting 4 somebody to take order but me n my manager were too busy with other things that we din notice her. plus, 2 of my other colleagues were late, lucky we gt 1 more to help us out once she entered.ok, anyway, she was a bit frustrated so she juz say loudly:" can somebody pls come n take my order?" the only person who heard her that time was our barista who was alr busy enuf. furthermore, the kitchen was alr sending out the food n there was no one to collect it, so the barista have to run out n serve the food although she still gt drinks to do. she later told me that she took the customer's order but forgot to give her the setting due to the above reasons, plus she c that me n the manager was busy so did nt blame us. the only thing i wonder was where did the other colleague go?
finally, i understand y the customer said that. this was the second time i was said, first was at omb, oso during peak period where i had to take care of 10 tables by myself n the barista was new. 4 me as a customer, i will oso feel angry 4 the slow service. but c'mon man, any person who is nt blind can c that we r downstaffed n busy, if other ppl understand, y cun they? they r princess es or princes meh? must be served immed? that time, i feel lk saying them back, cun u c we busy? we dun mind if u can juz help out 4 a few hrs? c how it feels lk? ya, seriously.
second time this damn irritating customer shouted was to my colleague who some sort of help us take revenge by saying her. as u noe, tcc gt a membership card which u can accumulate pts n later offsetting the bill if u have enuf pts n oso a 15% discount 4 purchases above $20. my colleague ask her whether she gt card or nt, she say have but sarcastically say that even if use, cun get discount right? my colleague say that even of dun have, still can accumulate pts. the customer then said very loudly:" how come i dun noe? i was at tcc 4 a hundred times but nobody told me that." then, my this workmate say:" did u come to this tcc?" the customer then keep quiet. everyone can c that she attention-seeker lah! aiyah, nvm, dun tok abt her alr. that was ytd's matter.
2dae nth much to say except that i almost slept in lecture again. the environment was comfortable n i was slpy, so ya lor! the freaking 69 bus that i take to sch everyday was esp long 2dae. waited 4 20 mins in the morning, resulting in me being late 4 sch. come back, gt long queue n i was packed lk sardine in the crowded bus, which means that the frequency of the bus is nt that regular. irritating siah. esp in morning, is lk ppl all rushing to work n sch, n the bus still take so long to come, sometimes cannot even go up, n u dun noe when the nxt bus will come.
hao liao. no more toking. alr quite a long post, ppl who dun noe me may think that i training to be a writer but i nt interersted. too bad. gt to start doing my bio prac. lecturer juz scheduled us some more proj to do .so fan.... is lk when i thought nt that much to do, suddenly all the projs all juz come at same time, must finish within the same wk too. have to start on some liao, the earlier i finish, the least i have to wry.
ok, Ciao!

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ChEe pEi YuN
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